Questions & Contact

We provide premium travel services in Rwanda, Africa — including luxury ground transportation, personalized itineraries, and unparalleled customer service.

We are based in Rwanda, serving both local and international clients.

Our services cater to individuals, families, and groups seeking tailored, high-end travel experiences.

Our team speaks English, French, and Kinyarwanda.

You can book through our website using the booking button, by email, or directly on the phone with our customer service team.

Yes, all our travel plans are customizable to meet your unique preferences and requirements.

Rwanda is a special place to visit any time of the year, but your interests and expectations may be better met during certain seasons. Browse the suggestions on our Rwanda Travel Season Guide to help you plan your trip.

We recommend booking at least 45 days in advance, particularly during peak travel periods.

Pricing varies based on the itinerary and accommodations selected. All packages include private, secure ground transportation beginning the moment you land in Kigali, premium lodging, meals & non-alcoholic beverages, all daily activities & excursions, as well as any entrance fees associated with your custom experience. (Airfare costs for travel to and from Kigali International Airport is not included.) Contact us for a tailored quote.

We accept major credit cards, bank transfers, and mobile payment platforms. Once we finalize your travel plans, we will arrange for payment using the method of your choice.

Yes — a 50% deposit is needed to secure your reservation, with the balance due 45 days prior to your trip.

Our fleet is comprised of premium, well-maintained vehicles designed for luxurious and comfortable travel throughout the various terrains of Rwanda.

Yes, all vehicles are chauffeured by local, professional, experienced drivers.

Currently, we only offer chauffeur-driven vehicles to maintain our high standards of service and a worry-free experience for you.

Simply contact our customer service team. Changes are subject to availability and terms.

Cancellation charges depend on how far ahead you cancel: 25% of the tour price at 91 days or more before arrival, 50% at 46 to 90 days, and 100% at 45 days or fewer. Gorilla and other park permits are non-refundable once purchased. Please read our Booking Terms & Conditions for complete details.

Safety is our priority — we maintain all vehicles regularly and adhere to stringent service standards. Our team is local, knowledgeable, professional, and experienced. We will escort you every step through Rwanda beginning the moment you arrive in Kigali.

Yes, we carry comprehensive insurance to protect our clients and services.